I cannot even begin to tell you how deeply grateful I am for your incredibly kind treatment of Sam (and honestly, of me). In addition to the horror I shared with you at the possible treatment of his body after he passed, I had been haunted by the image that at his end, I would find myself holding Sam, trying to keep him calm while he was in acute distress and/or pain, looking at me in a way that pleaded for his life. It had been tearing me apart for weeks. Because you were so gentle, kind and thoroughly professional, the exact opposite came to pass. That he was calm and not stressed, scared or caused any additional pain made losing him infinitely easier to bear. While the night you were here was incredibly difficult, I woke up the next day knowing that until the very end, I was able to find the best possible care for Sam, and that gives me great peace of mind.
Also, your wonderful recommendation of Pets Remembered worked out better than I could have ever imagined and took away my concerns about how Sam would be treated after his passing. The parcel returned to me included his paw print and impression in clay, a little lock of his fur and his ashes in a lovely small teak box. It was all very sweet and beautifully done.
I am in the process of putting the word out - in person and online - about your exceptional services. You made an awesome impression. I send you my very best. You are wonderful and helped me when I needed it most.