If you've never used a house call veterinary service for in-home care, or even if you have but you're new to True Companions VetVan, here's an overview of the process you can expect when you have an appointment with us.
We schedule 3-hour windows for arrival times (except for euthanasia visits, which are fixed appointments) on our Schedule a Visit page (see our news article about FlexTime scheduling for more information). There, you'll be able to tell us what kind of visit you need, select a time, and move on with your life! If this is our first visit, please make sure to choose one of the appointment types in the "First-time Clients" category so we can get required background information as well.
You will receive an on-screen confirmation, as well as an email confirmation. About 24 hours before your visit, you will receive an email reminder. All of these will offer an option to reschedule, cancel, or edit the information you provided. If you registered for an account and are logged in, you will see any upcoming appointments right on the scheduling page. You can click these to reschedule, cancel, or edit as well.
If you don't see a self-service time that works for you, feel free to email us for other times.
At the end of our visit, we will present you with the final invoice, due at that time. We accept checks and major credit cards, or you can pay with PayPal through your own account or from the form on our web site (you do NOT need a PayPal account to do this). We are striving to be as close to completely paperless as possible, so unless you request otherwise, we will email your invoice to you for your records rather than printing one on paper.
Special note for euthanasias: If you select private cremation (required for dogs 90 lbs or larger), our partner Pets Remembered will bill separately. This is a fantastic service and very highly recommended.
We ask that you have your True Companion rounded up and accessible for your appointment - even if Fluffy disappears when we arrive, we will still need to charge the call fee.
Our FlexTime scheduling means we will arrive sometime during your selected 3-hour window, as early as possible, and will text or call to let you know when we are on the way. For more about FlexTime scheduling, see our news article or our Schedule a Visit page.
If you're a new client and filled out your forms online, Dr. Raeyna or her technician will go over the information you provided to ensure we got it right. If you didn't use the online form, we'll ask you for all the information we need for our records.
For medical or routine visits, Dr. Raeyna will:
Talk with you about your concerns and go over the history of the problem and your pet's health in general.
Do a thorough exam.
Construct a customized diagnostic and treatment plan for your pet.
Put together one or more estimates and discuss the options with you (including referring you to another veterinarian if necessary).
Proceed with the course of action agreed upon (take samples for diagnostics, etc.).
Arrange for the next follow-up appointment (if required).
For an acupuncture session:
We ask that you have your (or your pet's) chosen location ready when we arrive.
Dr. Raeyna will perform an exam to determine locations of pain and which areas should be treated. This exam will be more extensive for a first-time treatment with us, but is generally fairly brief for follow-up treatments.
We'll proceed with the treatment.
Dr. Raeyna will arrange for the next follow-up appointment (if required).
For euthanasia, please see Saying Goodbye for an in-depth description of our approach for these sensitive times.