If you've never used a house call veterinary service for in-home care, or even if you have but you're new to True Companions VetVan, here's an overview of the process you can expect when you have an appointment with us.
- Call us (most likely leaving a message) or submit an online appointment request. Whichever method you choose, please provide us with a first and second choice of dates and time windows.
- We will respond to your request as quickly as possible and confirm one of your requested time frames, work out a different one, or ask any follow-up questions we might have to better equip ourselves for your home visit.
- If you know what services you need, you can let us know and we can even provide you an estimate in advance - though you should note that this only covers the things you ask about. It does not mean that an exam won't reveal other needs for your pet, but it will give you an idea of how affordable we are!
- Optionally, if you're a new client, you can log into our web site and fill out our new client form online, which will streamline your visit. If you are transferring from another vet, we will ask that you either (a) give us permission to request your pet's records from your previous vet; or (b) call your previous vet's office on your own and ask that they fax the records to us (our fax number is 866-866-1918).
- If your plans change, you contact us with at least 24 hours' notice before your visit (less than 24 hours may incur a cancellation fee).
- We ask that you have your True Companion rounded up and accessible for your appointment - even if Fluffy disappears when we arrive, we will still need to charge the call fee.
- We strive to be on-time for every appointment. Unfortunately, a house call practice comes with many variables beyond our control, such as traffic delays. We will call with an updated ETA if we anticipate being more than 20 minutes late. We appreciate your understanding.
- If you're a new client and filled out your forms online, Dr. Raeyna or her technician will go over the information you provided to ensure we got it right. If you didn't use the online form, we'll ask you for all the information we need for our records.
- For medical or routine visits, Dr. Raeyna will:
- Talk with you about your concerns and go over the history of the problem and your pet's health in general.
- Do a thorough exam.
- Construct a customized diagnostic and treatment plan for your pet.
- Put together one or more estimates and discuss the options with you (including referring you to another veterinarian if necessary).
- Proceed with the course of action agreed upon (take samples for diagnostics, etc.).
- Arrange for the next follow-up appointment (if required).
- For an acupuncture session:
- We ask that you have your (or your pet's) chosen location ready when we arrive.
- Dr. Raeyna will perform an exam to determine locations of pain and which areas should be treated. This exam will be more extensive for a first-time treatment with us, but is generally fairly brief for follow-up treatments.
- We'll proceed with the treatment.
- Dr. Raeyna will arrange for the next follow-up appointment (if required).
- For euthanasia, please see Saying Goodbye for an in-depth description of our approach for these sensitive times.
At the end of our visit, we will present you with the final invoice, due at that time. We accept checks and major credit cards, or you can pay with PayPal through your own account or from the form on our web site (you do NOT need a PayPal account to do this). We are striving to be as close to completely paperless as possible, so unless you request otherwise, we will email your invoice to you for your records rather than printing one on paper.