True Companions VetVan
Bringing the Vet to your pet with house calls in the Twin Cities, MN since 2010

What to Expect at a Home Visit

 

If you've never used a house call veterinary service for in-home care, or even if you have but you're new to True Companions VetVan, here's an overview of the process you can expect when you have an appointment with us.

 
 

Scheduling

  1. We make some appointment slots available each day for self-service scheduling on our Schedule a Visit page. There, you'll be able to tell us what kind of appointment you need, select an available time, and move on with your life! If this is our first visit, please make sure to choose one of the appointment types in the "First-time Clients" category so we can get required background information as well.
     
  2. You will receive an on-screen confirmation, as well as an email confirmation. About 24 hours before your appointment, you will receive an email reminder. All of these will offer an option to reschedule, cancel, or edit the information you provided. If you registered for an account and are logged in, you will see any upcoming appointments right on the scheduling page. You can click these to reschedule, cancel, or edit as well.
     
  3. If you don't see a self-service time that works for you, feel free to give us a call for other times.

 

Payment

At the end of our visit, we will present you with the final invoice, due at that time. We accept checks and major credit cards, or you can pay with PayPal through your own account or from the form on our web site (you do NOT need a PayPal account to do this). We are striving to be as close to completely paperless as possible, so unless you request otherwise, we will email your invoice to you for your records rather than printing one on paper.

Special note for euthanasias:  If you select private cremation (required for dogs 90 lbs or larger), our partner Pets Remembered will bill separately. This is a fantastic service and very highly recommended.

The Visit

  1. We ask that you have your True Companion rounded up and accessible for your appointment - even if Fluffy disappears when we arrive, we will still need to charge the call fee.
     
  2. We strive to be on-time for every appointment. Unfortunately, a house call practice comes with many variables beyond our control, such as traffic delays. We will call with an updated ETA if we anticipate being more than 20 minutes late. We appreciate your understanding.
     
  3. If you're a new client and filled out your forms online, Dr. Raeyna or her technician will go over the information you provided to ensure we got it right. If you didn't use the online form, we'll ask you for all the information we need for our records.
     
  4. For medical or routine visits, Dr. Raeyna will:
    • Talk with you about your concerns and go over the history of the problem and your pet's health in general.
    • Do a thorough exam.
    • Construct a customized diagnostic and treatment plan for your pet.
    • Put together one or more estimates and discuss the options with you (including referring you to another veterinarian if necessary).
    • Proceed with the course of action agreed upon (take samples for diagnostics, etc.).
    • Arrange for the next follow-up appointment (if required).
       
  5. For an acupuncture session:
    • We ask that you have your (or your pet's) chosen location ready when we arrive.
    • Dr. Raeyna will perform an exam to determine locations of pain and which areas should be treated.  This exam will be more extensive for a first-time treatment with us, but is generally fairly brief for follow-up treatments.
    • We'll proceed with the treatment.
    • Dr. Raeyna will arrange for the next follow-up appointment (if required).
       
  6. For euthanasia, please see Saying Goodbye for an in-depth description of our approach for these sensitive times.